We successfully integrate your systems and people, optimise your knowledge, and develop knowledge and skill resources by delivering the right information, in the right way, to the right people, at the right time. The benefits show in improved performance, reduced errors, increased productivity and enhanced staff and customer satisfaction.

To make it happen, we:

• capture your knowledge and skill
• develop and publish content
• deliver via self managing teams
• employ the best people in our industry
• use a quality and proven methodology
• identify what your people need to know
• design effective information solutions
• undertake usability testing
• deliver high quality information in all media.

We provide information in whatever form best suits your people, environment and budget. Our focus is on providing content that successfully meets your people’s needs. We produce:

• systems documentation - both technical and user
• policy, process and procedure manuals, including quality manuals, OSH and EEO guidelines
• job aids and quick reference guides
• knowledge bases using electronic media, including user interface design
• web-based information via Online Help and Intranets
• human resource tools such as Employee Handbooks and Induction Programmes
• instructionally designed training materials.

We also provide:

• Usability testing
• Template design
• Editing
• Indexing, and
• Automated document design and development.

“The final result is the highest standard of documentation Letters Group has ever had…”
Bruce Heesterman
New Zealand Post General Manager Operations (Heartland & Logistics).