Upgrading to SAP S/4HANA is more than a tech project—it's a business transformation. But while companies invest heavily in systems and integrations, there's often one critical element missing from the strategy: Change management.

In the realm of change management, we often focus on strategies, leadership alignment, and stakeholder engagement. But there’s another critical player in the transformation process that often gets overlooked – Service Design.

In any transformation project, culture plays a crucial role in determining the success or failure of the initiative. Yet, the question often arises: should culture be treated as a distinct workstream, or should it be embedded across all workstreams?

In my experience, Personas can be a valuable tool for a change agent (Change Manager, Change Analyst or Business Leader) in several ways - particularly when it comes to understanding and managing the human aspects of change.

"We're drowning here, guys - every day there are requests from your project for more time.... Our BAU stakeholders are getting frustrated at the delays while we deal with your project and my team are stressed" - sound familiar? I see a root cause for this issue lies in the failure of most projects to look at change impact AND change import (I know, another term, right! But one worth getting to know.

In the world of change management and transformation projects, the term "hearts and minds" often comes up. But what does it really mean? How can we leverage this concept to achieve the best results?

The pandemic is over, but there is still a lot sickness about. I for instance, have a viral lung infection for the third time this year. It still feels like "isolation" as I attempt to avoid new bugs and aim to not share the ones I have... it has me reflecting on the key learnings from the pandemic and how these strategies might help to stay sane and connected to team mates from afar…

"My manager didn't tell me a thing about this!" Ever thought your carefully crafted messages about a change were being cascaded - only to find out they are not?

Ensuring you reach everyone is a common challenge, but there are strategies for ensuring your "why, what and how" messages reach the right places.

While Technical BAs (TBA) and Process Analysts (PA) have distinct roles, their collaboration is where the magic happens! Read about the ways their synergy drives digital transformation success.

I am often asked about the difference between a change analyst and a change manager. Why would a project need both? Both have distinct roles within change management, each with specific responsibilities that complement each other.